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FIRE SERVICE AND GENERAL FIRE SAFETY TOPICS => General Interest => Topic started by: Cut Fire Service Pay on June 28, 2007, 05:11:59 PM

Title: Complaining about a Brigade
Post by: Cut Fire Service Pay on June 28, 2007, 05:11:59 PM

Heres a question I could not answer the other day and hoping someone here can.

Someone asked me who it is (what body) that they lodge a formal complaint about a particular fire brigade? I know the police have the IPCC what do the fire brigade have now the inspecorate has gone?

Title: Complaining about a Brigade
Post by: Andy Cole on June 28, 2007, 05:23:32 PM

I guess it depends on the nature of the complaint but the local authority maybe???

Title: Complaining about a Brigade
Post by: Tall Paul on June 28, 2007, 06:10:59 PM

The inspectorate haven't gone.  They can be contacted at   frs@communities.gsi.gov.uk   (Communities and Local Government)

Title: Complaining about a Brigade
Post by: Nearlybaldandgrey on June 28, 2007, 08:11:54 PM

Most Fire Authorities have a complaints procedure so it can be lodged directly with them especially if it relates to the service they have (or have not) provided, or other matters that have resulted in dis-satisfaction.

Title: Complaining about a Brigade
Post by: Midland Retty on June 29, 2007, 12:27:45 PM

office of the cheif fire and rescue service adviser will deal w3ith unresolved complaints about individual brigades

Title: Complaining about a Brigade
Post by: messy on June 29, 2007, 08:45:34 PM

Pete - Tell us more......................................................

Title: Complaining about a Brigade
Post by: Cut Fire Service Pay on June 29, 2007, 09:23:33 PM

I don't know the in's and out's (yet) but it is a complaint that a member of the public made about unfairness in an application for a job (don't know what job). The particular brigade dismissed it outright and have since advised this person that they cannot take the complaint any further. I thought this was a bit odd.

Title: Complaining about a Brigade
Post by: fireftrm on July 05, 2007, 05:08:53 PM

If anyone feels that thye have been discriminated in an application for a job then it is a legal matter and the people to complain to are solicitors. They have the right to take it further, not within the FRS but through legal avenues.