FireNet Community

FIRE SERVICE AND GENERAL FIRE SAFETY TOPICS => General Interest => Topic started by: Benzerari on November 03, 2008, 08:09:50 PM

Title: Records distroyed after the customer is billed!
Post by: Benzerari on November 03, 2008, 08:09:50 PM
Years ago in some different interview, I asked some manager if they hold any records about, their customer's fire alarm systems; ( history, device list, zone chart, causes and effects, ancillaries and auxiliaries... etc ), his answer was:

                                      ( That's the ideal world, just go test it and that's it mate! )

Above that he said:

                        ( just get the docket, we bill the customer and that's it!, the docket end up in the bin mate! )

How such sort of management can have registration either of investor in people, BAFE... etc?

How would customers know about the credibility of such way of work, if the company have such registrations?

To what extent do you agree or disagree?

Thank you
Title: Records distroyed after the customer is billed!
Post by: kurnal on November 03, 2008, 08:38:01 PM
I take a very cynical view of many of these accreditiation schemes.

What people say is so often very different from what they actually do.  

ISO 9001 being a case in point. It does not mean that we will do it right - but if we do it wrong we will make the same mistakes in the same way every time. But if you want us to change we cant - because we have to jump though a thousand hoops to change anything.

Investors in people etc- all badges so often with little substance.

.
Title: Records distroyed after the customer is billed!
Post by: Benzerari on November 04, 2008, 01:36:42 PM
Quote from: kurnal
I take a very cynical view of many of these accreditiation schemes.

What people say is so often very different from what they actually do.  

ISO 9001 being a case in point. It does not mean that we will do it right - but if we do it wrong we will make the same mistakes in the same way every time. But if you want us to change we cant - because we have to jump though a thousand hoops to change anything.

Investors in people etc- all badges so often with little substance.

.
My question to that manager was from other point of view, if you start working with some company, and the first week, they sent you to service some shopping centre, with more than 15 different systems, and you have no idea to what limit each system start and end! Are they linked or not? What about the causes and effects... etc,

Although; up till now, I have never ever found on site, all those above details, with this in mind we do not need necessarily to be perfect to keep the required records, either on site or in the office! It’s from common sense point of view :)
Title: Records distroyed after the customer is billed!
Post by: GregC on November 04, 2008, 02:04:11 PM
Quote from: Benzerari
Years ago in some different interview, I asked some manager if they hold any records about, their customer's fire alarm systems; ( history, device list, zone chart, causes and effects, ancillaries and auxiliaries... etc ), his answer was:

                                      ( That's the ideal world, just go test it and that's it mate! )

Above that he said:

                        ( just get the docket, we bill the customer and that's it!, the docket end up in the bin mate! )

How such sort of management can have registration either of investor in people, BAFE... etc?

How would customers know about the credibility of such way of work, if the company have such registrations?

To what extent do you agree or disagree?

Thank you
Did you have to dodge indians on the way to the saloon for the interview ?
Title: Records distroyed after the customer is billed!
Post by: Allen Higginson on November 04, 2008, 07:24:22 PM
Quote from: Benzerari
Quote from: GregC
Quote from: Benzerari
Years ago in some different interview, I asked some manager if they hold any records about, their customer's fire alarm systems; ( history, device list, zone chart, causes and effects, ancillaries and auxiliaries... etc ), his answer was:

                                      ( That's the ideal world, just go test it and that's it mate! )

Above that he said:

                        ( just get the docket, we bill the customer and that's it!, the docket end up in the bin mate! )

How such sort of management can have registration either of investor in people, BAFE... etc?

How would customers know about the credibility of such way of work, if the company have such registrations?

To what extent do you agree or disagree?

Thank you
Did you have to dodge indians on the way to the saloon for the interview ?
Indians are in a position to dodge us now mate; they are just the complement of the Chinese! :)
Definately Eric Cantona!!!
Title: Records distroyed after the customer is billed!
Post by: Benzerari on November 04, 2008, 07:49:31 PM
Quote from: GregC
Quote from: Benzerari
Years ago in some different interview, I asked some manager if they hold any records about, their customer's fire alarm systems; ( history, device list, zone chart, causes and effects, ancillaries and auxiliaries... etc ), his answer was:

                                      ( That's the ideal world, just go test it and that's it mate! )

Above that he said:

                        ( just get the docket, we bill the customer and that's it!, the docket end up in the bin mate! )

How such sort of management can have registration either of investor in people, BAFE... etc?

How would customers know about the credibility of such way of work, if the company have such registrations?

To what extent do you agree or disagree?

Thank you
Did you have to dodge indians on the way to the saloon for the interview ?
Indians are in a position to dodge us now mate; they are just the complement of the Chinese! :)
Title: Records distroyed after the customer is billed!
Post by: Buggy on November 05, 2008, 08:08:49 AM
Quote from: Buzzard905
Quote from: Benzerari
Quote from: GregC
Did you have to dodge indians on the way to the saloon for the interview ?
Indians are in a position to dodge us now mate; they are just the complement of the Chinese! :)
Definately Eric Cantona!!!
Are you a mind reader Buzz? Quoting on what Benz has to say before it has bee said!!!

Or are you one of a kind???????????
Title: Records distroyed after the customer is billed!
Post by: Benzerari on November 08, 2008, 12:28:29 AM
Quote from: Buggy
Quote from: Buzzard905
Quote from: Benzerari
Indians are in a position to dodge us now mate; they are just the complement of the Chinese! :)
Definately Eric Cantona!!!
Are you a mind reader Buzz? Quoting on what Benz has to say before it has bee said!!!

Or are you one of a kind???????????
It's by telepathy :lol: