I came across the same problem when we (Fire Research Station) moved in 1997 into the then new Building 16 on the BRE site (the 'low energy office block' for those of you who have been there). The reason was exactly the same - the offices were separated off from the main access staircase, but contained a reception desk in the offices with an opening out onto the said staircase, and therefore in need of an automatic shutter to be activated on the operation of the FA system. At the first fire drill the office staff looked on with horror as the heavy metal shutter came crashing down. They thereafter refused to answer calls to the reception desk on the grounds that they were not going to risk being injured by the shutter if it happened to come down while they were speaking to someone through the opening. It was eventually removed and the opening closed off permanently. A door-phone system was installed instead to allow visitors to request entry etc.
If you are compelled to keep the shutter, then you should insist on a time-delay in the release, so that people hearing the fire alarm can stand back from the opening before the shutter comes down. It will need clear signing warning of the danger.
As an alternative you could consider getting the glazing changed to a fire-resistant glass that would give the required fire resistance to the escape route?