In my LFB IO days, I preferred the Northern Ireland calm & pragmatic approach over the more jobsworth methods. I never had a complaint or argument with any punter, whilst I served with colleagues who used more confrontational methods who were sometimes threatened and assaulted by RPs. One even had long, heated, unnecessary and expensive clash with a fire consultant on the phone.
I have spent easily 2hrs plus in low & medium risk SME type premises on many occasions, where staff really haven't got a clue about FS, but are keen to do the right thing.
So what should I do??? Go back to the office, draw up a useless notice of deficiencies or perhaps an aggressive enforcement notice and send it to the RP? In certain circumstances, I am simply making hours of work for myself in following up the original visit and then extending the time period and then threatening "bully boy tactics"(or prosecution as we called them) - Or do I spend a quality 2 hours over a cup of Gold Blend and some milk chocolate Hob Nobs 'educating and informing' the willing member of the public to get exactly the same result? Its a no brainer!
I will even admit suggesting punters takes notes and then walking around whilst dictating what they might want to record in their FRA (aka , doing it for them!). At then end of the process I hope I have reduced the risk of harm as well as ensuring compliance - all in two hours - a slightly more efficient way of working than ignoring the risk or spending days on useless & unnecessary red tape just so I can present the case to my boss in the hope to be 'noticed'
It was also good practice for life in the real world at the end of my contract