Taking over new site for maintenance without any trace of records !

[Benzerari]

Hi All;

What is the position of the 'Law and the Standards' when taking over some site for maintenance and none of the following records are left: (site drawings, passwords, software, log book, anicilary systems linked to the fire alarm systems...etc) paticularly when such things done deliberetely.

Also what is the position of the 'Law and the Standards' regarding the systems that still use close protocoles so only their particular engineers can deal with commissioning and sort of stuff when needed too...

Thank you

M C Benzerari

[Graeme]

There is nothing against the Law or standards regarding using a closed protocol system.

If the customer wants to be hand cuffed to one company then that's their choice.

The previously company should have left the log book as it's a proof of maintenance for the customer and as the customer has paid for the install that includes manuals drawings etc.

I would not give out our engineer code to another company if we lost the contract but would visit site to change it back to defualt.

You should carry out a one off fine tooth comb service and inspection anyway if you are taking on someone elses site.
That includes dBA testing etc

[Benzerari]

There is nothing against the Law or standards regarding using a closed protocol system.

If the customer wants to be hand cuffed to one company then that's their choice.

That is clair answer thanks for that

The previously company should have left the log book as it's a proof of maintenance for the customer and as the customer has paid for the install that includes manuals drawings etc.

I would not give out our engineer code to another company if we lost the contract but would visit site to change it back to defualt.

Do you mean that sort of records (site drawings, instruction guides, default password of at least level 2...) becomes the property of the customer and he can ask by the law the previous  company to re-provide them?

Thanks

M C Benzerari

[Graeme]

I don't know legal stuff but when you install a system you provide to your customer

user manual , user code  ,cad drawings , as fitted drawings, a description of all cause and effect , programming back up,

This becomes the customers property as they have paid for all these documents along with the installation.


The customer should know their user code but obviously not the engineer code.


I would think that your customer would have a good case to go back to the previous company for all the system documentation.

[John French]

If the system is closed protocol it is likely that the company who installed and maintained it are an acredited company. The BAFE SP203 scheme requires companies to keep customer files (all of the required documents and then some) for 12 years or until another company requests all information, i'm sure LPS1014 is the same. So send them a letter. If they do not comply make a complaint regarding the non compliance to the acreditiation body. You will find most companies are glad to get rid of yet another combustible folder full of paper work.