A certain metropolitan Fire Brigade (& Mr Todd's favourite I understand!) challenged a call from a caller with an unusual voice. He was acting very oddly and panicky reporting a fire in a kitchen. The control officer struggled to make sense of the caller. When the address was finally understood, it did not match the trace address.
The caller was robustly challenged that call was being made from a large hospital 3 miles away from where he claimed he was. The caller became quite agitated and insisted there was a fire. The control operator repeatedly challenged the authenticity of this call. No attendance was made.
A second call from a passing member of the public who saw smoke issuing from the building eventually got the red trucks moving to the address given by the caller. The address turned out to be a 'Group Home' for persons recovering from metal illness. The telephone was routed through the local NHS hospital despite that being several miles away.
The management NHS Trust concerned would not complain as not to 'upset the relationship' with the fire brigade concerned. So no investigation was carried out.
To be fair, this was a few years ago, so I hope these awful money grabbing policies have been changed. I doubt it though
