I wouldn't even attempt to defend risk assessors missing aspects of the built or installed fire safety systems. That is clearly lack of attention to detail. But missing information on any aspect of the soft systems that are in place is a different matter. Much of this information has to be provided by someone on site. Lots of buildings that are under the control of a managing agent, don't have anyone on site. Where there are people on site then their understanding and knowledge of the managed systems and arrangements is what the Assessor has to base their report on. Surely, if the assessor was unable to obtain evidence of training, maintenance, servicing, and procedures, then so long as significant findings and an appropriate actions were recorded, then the FRA is suitable and sufficient. Isn't it?