Yes, Kurnal my friend. We have mentioned before on this site the requirement for fire zone indicators in BS5839 2002 Part 1 when, amazingly, there is no requirements for fire zone indicators on addressable panels in the related European standard. The simple fact is that generally, and specifically in Ron's project, the requirement is for compliance with BS5839 2002 Part 1, so there is no confusion as to what is required in this case.
However the zone indicator is not the major issue here, and since Ron has indicated that there is fire zone indciation for stage 2 surely it could be made to work on stage one.
After all this time, I think we have got to the stage where it is obvious that it seems the Rafiki equipment cannot be programmed to do everything that Ron's customer asked for, otherwise Ron would have had it reprogrammed. Therefore it is patently unsuitable for the job in his customer's eyes. Whilst the Rafiki panel obviously complies with the Standards for control and indicating equipment. It seems it cannot be programmed to give the functions required without including a function that is not recognised in BS5839 2002 Part 1. This is the standard required for this type of premises and unless Ron's customer and other relevant parties agree a Variation, then it simply will not comply. Why should his customer and others agree to this non-compliance with BS5839 2002 Part 1 if they specifically mentioned it must do?
Sorry Ron, but I think you have no simple way out of this problem (see below). It is important to check you can meet a customer's requirements exactly before agreeing to take on a job.
May I also offer some advice, Ron? Never choose a system with a 'closed' protocol (operating language) when you have a choice. It would seem that Rafiki's panel can't do what you want it to do. If you had chosen say, Apollo or Hochiki, for your accessories you would now have a choice between dozens of control panel manufacturers, one of which, would surely have a configuration programme that would do what you want it to. This would obviously mean the replacement of a control panel only instead of the whole system.
p.s. Ron, are you sure Rafiki cannot find a way around this problem? Most addressable panels I have ever used have so many programmable functions that there is almost always a way around this sort of problem. Sometimes the solution involves the use of extra relays and/or input/output units, but it is a solution. I have no experience of Rafiki so I can offer no specific solutions for your problem. You might also want to try asking in the fire section of the security installer forum, there are dozens of 'techies' hiding in there, and some of them might have Rafiki experience.