Here's the breakdown Kurnal...
Time to investigate alarm - always, always inside one minute. That's the target time. This has only been achieved with repeat panels, L1 system, giving precise location, and staff training, giving the staff the confidence to read the panel and go off and investigate. For info we acheive attendance at the actuated alarm in between 17 and 50 seconds. Back up, seniors arrive within the same time frame.
Investigating the room is done straight away on arrival, no hesitation, requesting the fire service is the first instuction given by the initial investigator to the next person to arrive, then the hand over to the senior, whose only role left is decide evac or stay, which ever is safe/required. Which should be done in whatever's left of the 15 minutes.
Tackling the fire is the staffs choice based on what they find.
With the homes on line, we actually put the call through to the fire service via the 999 as part of our training, call lasts about one minute. Had a scare last week as the operator put us through to the police by mistake! Travel time about 30 seconds.
It's taken sometime to get there... It works during the day when you've got the staffing levels.
We manage to clear the compartment with night staffing levels, but only because we have made them smaller.