we should all be more skilled anyway. It's all good being hundreds of miles away and being able to isolate a problematic detector but does the software get a set of ladders out and change it?
Intruder has been this way for years and it's great for resets(when cause is known) code changes,event log etc but when you get a faulty sensor,you can omit it but it will still need replaced.
The same goes for a detector that goes off in the middle of the night.Do you say i will bypass it because i cannot be bothered to get out of bed and risk it that the room won't have a fire that night?
Through experience the customers explanation on a false alarm is very different to mine and i would rather be on site for any alarms or faults that do not have a very obvious cause.
