thanks for all of the above comments,
I will try an phone tomorrow morning, I will politely ask for the highest person I can talk to,
I made the original complaint when I entered the building for one of its many uses Approx 2 years ago, and as I was once a member of an old workplace heath and safety team, I knew the minute I had entered the building that there were SO many things wrong, some came under HSE and some were Fire issues,
Without saying too much (as I am currently in litigation about this same building but for a different matter) I know the entrance that I "had" to use
shouldn't have had tables and chairs stacked in it! and I knew, that it was wrong for them to lock me into a corridor that had a locked external door (the first door I went in) then the Council employed staff member, overtook me to unlock the second door, (so at this time, I had a locked door behind me and a locked door in front of me, with stacked tables and chairs to my left...(my husband took note of them, but I could not hardly see anything as the lighting was too dim) this was again repeated until I got to the waiting room, and the door from the waiting room to the "said" entrance/exit was then re-locked by a key!
I then realised after getting my bearings that this was the only other exit apart from the front door (which has several carpeted internal steps, and then outside the building to get level with the pavement, has several more masonary steps.
The door which I will refer to WAS the fire exit....but it didn't have a green Fire exit Sign...until I had made the complaint and signage and lighting was brought up to legislation.....This had been going on for years and years.....How come it took a meer menber of the public to get this done! how come it had not been previously picked up on previous fire checks! Why...(you will have to come to your own conclusion on that one)
After the Fire service visited this premises in the NOVEMBER when the complaint had been made in the JULY, the various bits and bobs were done....its only when I re-visited the building to meet my Solicitor to measure somethings (again for a unrelated issue) did I realise that the newly signed Fire Exit...(thanks to my observation in the first Place) was still locked....and Now I cant get the fire service to even reply to me.