And very often just a photocopy of the entire sales catalogues of the equipment suppliers, sometimes not even identifying which equipment is actually fitted. And a Cause and effect matrix? "You are joking. Thats commercial confidential that is." Wheres the backup for the config? "We keep that in our service kit"
A lot of the problems are exacerbated with design and build projects in which the end user has no commercial relationship with the various contractors. Thats when the problems as expressed by Davo tend to arise.
Further example is a design and build project for a new sprinklered care home in which the sprinkler system installed by an LPCB approved company does not meet BS9251 - roofspaces and stores not covered due to provision of L1 fire alarm system!!!! Goodness knows where that idea came from. Then I look at the BS5839 commissioning certificate " L1 but roof spaces and stores not covered due to provision of sprinkler system". Principal contractor not interested, approved inspector wont visit site or give an opinion, has issued completion certificate, fire service ho hum dont know what we can do its not our proble. Poor old client has to dig further into his pockets to fix it and then even further if he is to receive any redress inthe civil courts. But what can he claim? He can only claim the damages- not the cost of putting it right.