I Have Just Started To Service A Brand New Fire Alarm System (advanced Panel) Which Was Installed By A Electrical Company Then Commissioned By A Fire Alarm Company Who Changed The Commissioning Code??? I Know For A Fact That They Do This To All Their Systems But The Company Who I Do The Work For Is Having A New Building Attached To This Building And Would Like The Fire System To Be Extended Into This One. Have Got No Problems With Other People Doing The Work But If Any Extras Need Doing How Can I Commission It Without The Code. Does Anybody Know How To Get Around This Or Should I Contact Advacnce Themselves.
I had been in similar situation one day when asked advanced technical support they said you need to contact the commissioning company was in charge…., they have to supply the code or at least re-instate the system to its default code...
Advanced electronics Ltd can do it, but I do not think it can be free because they have to flash the memory completely and reprogram the system with the default manufacturer settings... then you have to re-commission it from the beginning…
The best way is, if the tenant contact the commissioning company who was in charge, and ask them the code. It’s their right to know the code as they had paid for...