Guests with Mobility Problems.

[Tom Sutton]

I am the Health & Safety Manager of a Hotel with 10 guest Floors, we have carried out a Risk Assessment for the evacuation of Guests with Mobility Problems.
The Result of the Risk Assessment concludes that guest with mobility problems must not be placed in rooms higher than the 3rd floor.
The 2nd & 3rd Floor have had rooms designed for disabled access and evacuation chairs are located on those floors, staff have been trained in the use of the chairs.
The problem I have is that some guests with mobility problems insist on rooms at a higher level, it is my opinion that to allow the guest to occupy a room on a higher floor puts them and staff at risk in the event of fire or other evacuation.
The staff on reception have been accused of being discriminate against guests with mobility problems when they have explained the Hotels Policy

Any opinions on the above enquiry is it not a reasonable solution.

[nearlythere]

I am the Health & Safety Manager of a Hotel with 10 guest Floors, we have carried out a Risk Assessment for the evacuation of Guests with Mobility Problems.
The Result of the Risk Assessment concludes that guest with mobility problems must not be placed in rooms higher than the 3rd floor.
The 2nd & 3rd Floor have had rooms designed for disabled access and evacuation chairs are located on those floors, staff have been trained in the use of the chairs.
The problem I have is that some guests with mobility problems insist on rooms at a higher level, it is my opinion that to allow the guest to occupy a room on a higher floor puts them and staff at risk in the event of fire or other evacuation.
The staff on reception have been accused of being discriminate against guests with mobility problems when they have explained the Hotels Policy

Any opinions on the above enquiry is it not a reasonable solution.

I think you have made reasonable adjustment and yes there could be safety issues by locating them higher than you have made those reasonable adjustments for. You could always direct them to a hotel which would put them where they want without making special provisions in the event of a fire.

[AnthonyB]

I'd agree - both adjustments needing to be reasonable and 'genuine ' H&S issues are allowed to cap the requirements under DDA, you should be OK.

[Tom Sutton]

I agree with both of you, making 20% of his accommodation suitable for people with mobility problems must be making reasonable adjustments thanks for your contribution.