Jailed risk assessor

[David Rooney]

If a company has achived ISO 9001 you know they will be a good company to deal with, if you have a problem, paying your bill etc its about the whole interaction, not just getting a risk assessment.

You should be on Britain's Got Talent with jokes like that.....!!!

       

[Tom W]

CTA Fire not an ISO company then?

I think its a cynical view to say that ISO is not a good stamp for a company, at least those who have it have made a stand towards achieving a quality process.

You didn't fancy it then? 

[John]

CTA Fire not an ISO company then?

I think its a cynical view to say that ISO is not a good stamp for a company, at least those who have it have made a stand towards achieving a quality process.

You didn't fancy it then? 

Don't you just love it when people clearly don't understand the statements they make...

Piglet, CTA Fire have NSI Silver accreditation and BAFE SP203, both of which require ISO to be in place.  A quick look at their website would have told you that.

[Tom W]

Someones grumpy!

[David Rooney]

CTA Fire not an ISO company then?

I think its a cynical view to say that ISO is not a good stamp for a company, at least those who have it have made a stand towards achieving a quality process.

You didn't fancy it then? 

Don't you just love it when people clearly don't understand the statements they make...

Piglet, CTA Fire have NSI Silver accreditation and BAFE SP203, both of which require ISO to be in place.  A quick look at their website would have told you that.

Errrrr not quite true ............

NSI silver requires an "in house" system of work to be in place via  a "Business Process Manual".

NSI gold requires the full on ISO 9000 and whatever we are up to.

We have looked at it, and we have the full on Quality Manual / procedures and paperwork in place and we generally work to it. All we have never done is officially implemented it and paid our dues to get audited.

No one has ever asked us specifically to have it.

I think you can have as many procedures and systems in place as you want, at the end of the day most of it is simply to satisfy a pen pusher somewhere who needs to tick a box to say he can't read your letter head because it is so full of pretty stamps and logos telling the world how wonderful you are.

It's people that count, and if they don't care about what they do all the procedures in the world won't matter a jot.

[David Rooney]

CTA Fire not an ISO company then?

I think its a cynical view to say that ISO is not a good stamp for a company, at least those who have it have made a stand towards achieving a quality process.

You didn't fancy it then? 

As a natural born cynic a lot of companies bought into it because the marketing suggested they would never work again without it. Nothing to do with actually trying to improve the quality of their company.

For bigger companies I'm sure the standardisation of processes helped. What it doesn't seem to do is help direct the end user on the phone to the right person within an organisation to get a simple answer to a simple question....   

[Tom W]

CTA Fire not an ISO company then?

I think its a cynical view to say that ISO is not a good stamp for a company, at least those who have it have made a stand towards achieving a quality process.

You didn't fancy it then? 

As a natural born cynic a lot of companies bought into it because the marketing suggested they would never work again without it. Nothing to do with actually trying to improve the quality of their company.

For bigger companies I'm sure the standardisation of processes helped. What it doesn't seem to do is help direct the end user on the phone to the right person within an organisation to get a simple answer to a simple question....   

True, its horses for courses and I agree if you were going after every accreditation going you would A. be skint and B. not actually working!

9001 has helped my company, I think most decent companies have a quality system in place, 9001 is just about documenting it and a great way of learning from projects, mistakes, and achievements

[David Rooney]

I dare say that one day soon we will pay our 30 pieces of silver and make our deal with the devil...... 

[Jim Creak]

David....In my opinion you are right to stay as you are, Quality is not a certificate from  thirdy parties that haven't got a clue about your customers needs and requirements Quality is delivering products and services that conform to customers requirements.......Quality is delivered by an organisation working to a disciplined system for the sole objective of continuous improvement....Audit and Review are key elements in the process. Feedback and Comments from satisfied and dissatisfied customers are key to the process. BS 5750...ISO 9000.....ISO 140001 are excellent tools to help but I would suggest that being successful by reference  reputation, and recommendation from satisfied customers is far better to rely on than an ISO 9000 certificate. In all the businesses I have been involved with I have always treasured customers testimonials and most recently their quality audits on the organisation. More valuable to new customers seeking assurance and good for the organisation staff that are proud to do a good job for customers.

[Tom W]

Jim, you are right that you don't need IS09001 to be called a quality company, there are many ways of showing that. I will say that ISO can help your company improve even further, speed up processes, cut out work that is unnecessay, see it from all angles. Getting an auditor in that is completely unbias can usually result in finding things to improve that someone in your organsisation can't usually see. It is also helpful if you are ever off work for illness or holiday and things go wrong, your staff can consult the documented procedures and pick up where you left off.

[Chariot]

Is there a competency standard for auditors?

[Tom W]

Auditors of what Chariot?

[Chariot]

Auditors of safety, fire safety, environmental and quality systems.

[Tom W]

Yes

ISO 17021-2